Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you submit enquiries, create an account (if applicable), place an order, request trade information, or communicate with us, such as:

• Name
• Email address
• Phone/WhatsApp number (if provided)
• Company name and business details (if provided for trade)
• Enquiry details, messages, and attachments you send us
• Delivery and billing information (if you place an order)
• Order history and customer service interactions

We may also collect information automatically from your browser or device when you use the website, such as IP address, device identifiers, pages visited, referring URLs, approximate location (derived from IP), and cookie/analytics data.

2. Age Verification (21+)

To support our adult-only sales policy, we may use third-party identity and age verification services. Verification may require additional information (for example, name, date of birth, address, or identity checks) to confirm eligibility. If verification fails, we may cancel or refuse an order and refund where applicable.

3. How We Use Information

We use information to:

• Respond to enquiries and provide customer support
• Process orders, payments, delivery, and returns (when applicable)
• Verify eligibility for purchase (for example, age verification)
• Communicate about products, availability, pricing, and service updates
• Prevent fraud, abuse, chargebacks, and unauthorised access
• Improve website performance, reliability, and user experience
• Comply with legal obligations and enforce our policies

We do not sell your personal data. If our practices change, we will update this policy.

4. Communications (Email, Phone, WhatsApp)

If you provide an email address, we may email you about your enquiry or transaction. If you provide a phone number or WhatsApp number, we may contact you about your enquiry or order. Where marketing communications are sent, we aim to follow applicable UK rules (including giving you a clear way to opt out). Additional requirements may apply to electronic marketing under UK privacy and e-marketing rules.

5. Cookies & Analytics

We may use cookies and similar technologies to keep the site working, remember preferences, understand usage, and improve performance. You can typically manage cookies through your browser settings. Where required, we use cookie controls to help you manage preferences for analytics and similar technologies.

6. How We Share Information

We may share information with service providers only as needed to operate the business, for example:

• Payment processors (to process payments)
• Delivery carriers and logistics partners (to deliver orders)
• Age/identity verification providers (to confirm eligibility)
• Website hosting, analytics, and security providers
• Customer support tools (to manage enquiries)

We may also disclose information if required by law, legal process, or to protect rights, safety, and security (for example, to respond to lawful requests from competent authorities).

7. Sensitive Information

We do not intentionally collect special category data unless needed for a specific purpose (for example, to complete eligibility checks or meet security requirements). Please do not send sensitive information through open email channels unless requested by our support team for a specific issue.

8. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, such as responding to you, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of data and applicable requirements.

9. Data Protection & Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure.

10. Children's Privacy

Our website is intended for adults and is not directed to children. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, contact us and we will take appropriate steps.

11. Your Privacy Rights (U.S.)

Depending on your location and applicable law, you may have rights such as:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of personal data (subject to exceptions)
• Request restriction of processing in certain circumstances
• Object to certain processing (including some direct marketing)
• Request data portability, where applicable
• Withdraw consent where we rely on consent (this won’t affect past processing)

To make a request, contact us at support@gummiesshop.co.uk. We may need to verify your identity before completing certain requests.

If you access the site from outside the UK, you may also have rights under local laws. We will handle requests in line with applicable requirements.

12. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no single industry standard for responding to these signals, we may not respond to all Do Not Track requests.

13. International Visitors

If you access the site from outside the United Kingdom, your information may be processed in the UK and in other jurisdictions where our service providers operate. Where personal data is transferred internationally, we aim to use appropriate safeguards as required by applicable data protection law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page.

15. Contact Us

Questions or requests? Contact us at support@gummiesshop.co.uk.